Returns & Exchanges

Customer Service

Thank you for choosing the Suncake Shop! Your satisfaction means everything to us.

We take every precaution to ensure all of our individually-wrapped baked goods meet our highest standards!

If you need to ask a question or process a return, please contact us at thesuncakeshop@gmail.com. Our Customer Service Representatives are available Mon - Fri, 9 - 5 EST. We will do our best to get back to you within 24 hours during our business hours. 

Return Policy

We are extremely careful to ensure every order reaches its destination in perfect condition. If you are not completely satisfied with your purchase, please contact us and we will refund your purchase price or send a replacement free of charge, whichever you prefer.

Please note: to uphold our food safety standards, we DO NOT accept any returns, so feel free to keep your original order. Our return and refund policy is meant to protect our customers as well as brand credibility through ensuring absolute customer satisfaction on every gift!

Changes or Cancellations

If you need to change your order, please contact us right away. Your shipment may be delayed with any change requests.