Returns and Exchanges
Customer Service
Thank you for choosing The Suncake Shop. Your satisfaction means the world to us.
The Suncake Shop takes every precaution to ensure all of our individually-wrapped baked goods meet our highest standards – and yours, too!
Need to ask a question or process a return? Please contact us at the suncakeshop@gmail.com. Our Customer Service Representatives are available Mon – Fri, 9 – 5 EST. We will do our best to get back to you within 24 hours during our business hours.
Refund and Return Policy
We are careful to ensure every order reaches its destination in perfect condition. If you are not 100% satisfied with your purchase, please contact us and we will refund your money or send a replacement free of charge, whichever you prefer.
To uphold our food safety standards, we DO NOT accept any returns, so feel free to keep your original order. Our return and refund policy is meant to protect our customers as well as brand credibility through ensuring absolute customer satisfaction on every gift!
Substitutions
Because of the limited and sometimes seasonal nature of many of our products, we reserve the right to make substitutions for items of equal or greater value, as necessary to ensure timely delivery of your order.
Changes or Order Cancellation
If you need to make changes to your order, please contact us right away. The shipment of your order may be delayed with any change requests.
Need to make an address correction? Please contact us at thesuncakeshop@gmail.com.